Bronx

Monroe College's Bronx campus is an ideal urban campus located in the bustling Fordham section.

New Rochelle

Located in downtown New Rochelle, the Monroe College New Rochelle campus is nestled in a diverse, thriving suburban community in Westchester County.

St. Lucia

The scenic Monroe College St. Lucia campus in Barnard Hill Castries on the Caribbean island of St. Lucia combines the best of many worlds.

Queens

Monroe's Queens Extension Center is located in the heart of downtown Flushing, a vibrant and ethnically mixed district of Queens.

  • Help Desk Support & Requests

    As the use of technology continues to grow in the Monroe College community, so must the scope and complexity of support services that the IT department provides to staff, faculty and students. In order to assure that services are maintained at the highest level possible, the following practices and procedures have been put into place:

    • All requests for equipment, problems with computer equipment, Colleague requests, etc. should be directed to the Help Desk via phone at 646-393-8290 or e-mail at HelpDesk@monroecollege.edu. Accordingly, work requests that have been assigned from the Help Desk will be given priority over informal requests;
    • Certain requests that require more in-depth services necessitating the scheduling and assignment of technical staff for a significant period of time will be classified as “projects”. In those cases, the user who initiated the request will be kept informed of its status;
    • All requests for hardware or personnel must be submitted five (5) business days in advance of the date the equipment or service is needed;
    • When there are multiple requests that create a backlog, IT will prioritize them and in general, requests affecting classrooms will be given priority.
    • When portable equipment is needed off college premises, a formal Help Desk request must be submitted and approved before any equipment is loaned. The request must also indicate a return date for the equipment, but please note that no equipment may be loaned for more than one (1) week from the date of equipment pick-up.
    • Direct IT departmental support will only be provided for College-owned desktop computers and laptops that are physically located on one of the College's campuses at the time a support request has been submitted.

    Thank you for your cooperation.

  • Hours of Operation

    Monday through Thursday from 8:00am to 7:30pm
    Friday from 8:00am to 2pm
    Saturday from 8:30am to 3pm