As the Monroe College community and its use of technology continue to grow, the scope and complexity of support services provided by the IT department to staff, faculty and students quickly expands. In order to assure that services continue to be provided at the highest quality level possible, the following practices and procedures have been put into place:

All requests for equipment, problems with computer equipment, Colleague requests, etc. should be directed to the Help Desk (ONLY), via phone (646) 393-8290 or e-mail at HelpDesk@monroecollege.edu. Work requests that have been assigned a ticket from the Help Desk will be given priority over informal requests;

Certain requests might be classified as a "project" necessitating the scheduling and assignment of technical staff for a significant period of time. The user who initiated the request will be kept informed of its status;

All requests for hardware or personnel must be submitted five(5) business days in advance of the date the equipment or service is needed; and,

In general, when there are multiple requests and limited technical personnel available, completion of requests affecting classrooms will be given the higher priority.

You may need to take portable equipment off College premises, either to work at home or at another site. You must submit a Help Desk request and get approval before any equipment is loaned to you. Although the request must also indicate a return date for the equipment, all equipment borrowed must be returned one (1) week from the date of equipment pick-up.